…or will they be the company of the year? I remember going to this great booth at ASIS, or was it ISC West a few years ago? I’m not sure, but it was for HSM Electronic Protection now known as Stanley Convergent Security Systems (CSS). In less than three years Stanley CSS has nearly doubled its customer base to 300,000+ and its annual revenue to around $500,000,000. They won “The Installer of the Year” award from SSI and won the Sammy award for best sales brochure.
Now with 75 Branch locations and 4 UL and FM approved Central Stations, the company can design, install, monitor with audio verification courtesy of the Sonitrol acquisition, (false positives are such a big issue) and service security systems everyone. It seems that the goal at Stanley Convergent Security Systems is to form a true partnership with the customer based on trust, performance and 100% satisfaction. Stanley CSS calls it their five customer touch points:
- Account Management
- Service
- Monitoring
- Installation, and
- Billing.
They use a Facility Summary Report (FSR), this allows all leaders to see performance in real time and adjust accordingly. What more can the customer want? Will Stanley CSS be the company to beat on every deal in the future, or are they already there?
Their focus is clear:
- Commercial
- Residential
- National Accounts
- Government
Their website says it all "You've come to the right place if you're looking for security without compromise." More to follow…..in the mean time check out http://www.stanleycss.com/index.html for additional information. I especially liked their literature page at http://www.stanleycss.com/literature.html
