The Modular iTrak Incident Reporting Platform Offers Unique Operational Benefits to End-users
MOUNTAIN VIEW, Calif., June 07, 2011 /PRNewswire/ — Based on its recent analysis of the Public Safety Systems market, Frost & Sullivan recognizes iView Systems with the 2011 North American Frost & Sullivan Award for New Product Innovation for its iTrak Incident Reporting and Management System. The iTrak platform is a modular security and surveillance software platform designed to manage and automate key tasks in risk management environments. It provides overburdened security and surveillance agencies with an integrated software tool, enabling the most efficient deployment of available resources.
Incident reporting and management systems are expected to provide highly secure solutions that will cater to multiple departments and agencies for a broad range of transactions required by security, surveillance, public safety and risk management departments. There exists a need for a scalable solution, which provides a single centralized database of multiple properties, subjects and personnel, including an extensive search engine. iView Systems’ iTrak platform offers a complete integrated and converged physical security information management (PSIM) reporting solution for security, surveillance and loss prevention environments.
iTrak incorporates detailed case management, mechanisms to control losses and insurance costs, customizable notifications and workflows, as well as advanced statistics and metrics. The system allows users to track the relationship between people and events, providing users with a complete overview of stakeholders, their level of involvement, and single-click access to historical data to view prior events and incidents.
The iTrak solution caters to incident and case management, computer aided dispatching, notification management, work orders, facial recognition, license plate recognition, visitor management, and anti-money laundering. Ideal for any risk management or loss prevention environment, it delivers quick and accurate analysis with comprehensive graphing and statistics, pinpointing liabilities and controlling losses and insurance costs.
“iView’s approach is to provide customers with a centralized, fully converged platform enabling a multitude of transactions and tasks to be handled through a single desktop environment,” said Frost & Sullivan research analyst Anand Srinivasan. “In a typical enterprise, iTrak can replace over eight disparate systems with a single enterprise application, providing tangible operational benefits as well as economic benefits relating to IT support requirements.”
The modular architecture of iTrak uses the latest software and development technologies to not only avoid product obsolescence, but also to enable rapid integration with related systems. The technologies employed in iView’s platforms are based on Microsoft .NET, SQL Server, Web Services, and XML technologies.
iTrak’s unique home page design centralizes and provides immediate authorized property specific access. Its automated daily log module allows the consistent and accurate entry of routine activities with the ability to escalate to a full investigation. The incident reporting module provides detailed case management, including creation, classification, follow-up and report management. Combined with a comprehensive search engine and thumbnail view, individual subject profiles can be sorted and quickly identified. In addition, the platform requires minimal training requirements, as it possesses a quite efficient and simple user interface.
“The benefits of the iTrak solution transform into better efficiency for customers, as centralized shared information enhances productivity, allowing staff to work more effectively,” said Anand Srinivasan. “It also provides seamless communication between different departments and agencies, such as security, surveillance, risk management, legal and safety agencies, which ensures everyone is on the same page and prevents conflicting reports on the same incident.”
iView’s key strategy to target the multiple applications is to provide a centralized, converged and vendor-neutral platform, delivering an easy-to-use interface with intelligent business logic to simplify the end-user experience. The innovative elements permit the iTrak system to gather significant advantages when compared to other market participants.
Based on these achievements, Frost & Sullivan is proud to recognize iView Systems with the 2011 North American New Product Innovation Award in the incident reporting and management systems space. Each year, Frost & Sullivan presents this award to the company that has developed an innovative element in a product by leverage leading edge technologies. The award recognizes the value-added features and benefits of the product as well as the increased return on investment (ROI) it offers customers, which in turn increases customer acquisition and overall market penetration potential.
Frost & Sullivan’s Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research in order to identify best practices in the industry.
About iView Systems
iView Systems specializes in the development and deployment of a complete integrated and converged physical security information management (PSIM) reporting solution for security, surveillance and loss prevention environments. iView Systems addresses the needs of multiple industries for a single desktop incident management and reporting system, providing both an incident and subject centric solution. iView's core product (iTrak) was developed with extensive consultation with the security and surveillance marketplace. iView Systems has rapidly attained industry recognition for its unique solutions and now provides incident reporting, dispatch and visitor management platforms and services to the global security marketplace, including the gaming, banking, corporate security and other loss prevention environments. iView Systems is dedicated to maintaining a consultative process with its clients to ensure that all deployments are optimised to meet their specific requirements, through design, configuration, deployment and post deployment project processes. iView Systems is located in Oakville, Ontario, Canada.
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